Policies & Procedures

ALL our craftsmen have over 15 years experience and ANDY OnCall® provides a ONE YEAR WRITTEN WARRANTY on craftsman workmanshipAlways available to you, ANDY OnCall® is committed to fair and honest interaction with our customers. Priced By The Job Not By the Hour!

ANDY OnCall® OF ST. CHARLES IS LOCALLY OWNED AND OPERATED.

  • Contact our ANDY ONCALL® office; your job information will be taken by our customer service representative.
  • The ANDY ONCALL® representative will explain our policies.
  • When a Craftsman with the skills needed is available we will call you to schedule a specific date and time.
  • If the appointment needs to be rescheduled, the office will handle to your convenience.
  • After the craftsman arrives, he will assess your job. He will then ask to use your phone and call the office for a price. This is a FREE estimate. If you agree to the price, he can begin and be there until complete or we can schedule work when convenient for you.
  • Upon job completion and approval, please make payment to ANDY ONCALL®. This protects your lien rights and insures your one year written warranty.

Following are items we think will be of interest to you!

FREE ESTIMATES

  • Make a list of all tasks you would like quoted
  • Craftsman will assess the job or jobs, and call the office for pricing
  • Please sign ANDY ONCALL® contract/invoice of work to be completed before he begins
  • To schedule him for another date, call our office and we will reschedule at your convenience
  • One year Written Warranty on all Craftsman work
  • ANDY ONCALL® is licensed, bonded and insured

PAYMENT

  • Our labor payment is due upon job completion
  • Interim payments, payable only to ANDY ONCALL®, for individual jobs or stages of larger projects, equaling percentage of work completed, must be arranged in advance with office.
  • Payment:
    • Personal or cashier’s check to: ANDY ONCALL® Returned Check: $40 Fee
    • Credit Cards: AmEx, Visa, MasterCard, Discover + 4% Handling Fee

MATERIALS

  • Estimates are for labor only; materials are additional
  • Craftsman can purchase materials needed for the job or you may furnish
  • You will be shown the receipts – no mark-up is added keeping your cost down
  • Material down payment required if estimated material cost is more than $200. Down payment paid will be reflected on final balance due. – make all payments to ANDY ONCALL®
  • Craftsman can often give a guesstimate but no guaranteed material cost

COUPONS

  • Coupons apply to labor only – not materials
  • Coupons must be valid Andy OnCall® coupons issued by our location only.

CONCEALED PROBLEMS

  • If concealed or unknown problems are discovered during the job, the craftsman will stop all work, advise you and the office, then wait for direction and approval to proceed from you

Thank you for the opportunity to serve you. Please feel free to call ANDY ONCALL® at any time if you have questions.

 

  • On Time for Appointment – Reliable
  • Pay to ANDY ONCALL® Upon Completion
  • One Year Written Warranty
  • Experienced Craftsmen – Background/References Checked
  • Wide Range of Skills
  • Andy OnCall® Established in 1993
  • Job Price Upfront – FREE Estimate